• Home
  • Initial’s Specialist Disinfection Service
May 2020

Initial’s Specialist Disinfection Service

Written by Nathalie Leblond
Cleanliness and Hygiene

South Africans are two weeks into our three week lock down period, and Rentokil Initial - as an Essential Services provider - has continued to work through this period, providing critical pest control and hygiene services to other essential services businesses. Many, many businesses that do not qualify as essential services have been forced to down tools during these last two weeks, but here at Rentokil Initial it’s business unusual (thank you to Darren Leishman from Spitfire Inbound for that phrase). Our customers include healthcare providers, food manufacturers, supermarkets and other essential services, all of which are still operational during the lock down.

Whether your business falls into one of these categories and you are operational during lock down, or you are waiting to reopen your business, we hope that you are taking every precaution to keep your employees healthy and safe, and have increased the provision of the essentials - soap, paper towel, and hand sanitiser.

But have you considered what you would do if you have a suspected or confirmed COVID-19 case on your premises? How do you ensure that premises are safe for other workers once you reopen?

Rentokil Initial’s Specialist Disinfection Service

Rentokil Initial has been hard at work over the last few weeks to formulate a central response to our customers' needs for various levels of Disinfection Services. Specialist Disinfection has already been tested in Asia and Europe and is now being rolled out locally to meet the needs of our South African customers for Coronavirus Disinfection services.

In a previous deBugged blog post, I wrote about our Disinfection Service, but since that post went live, we have further refined our Disinfection service offering. We are now extremely proud to report that we have been given the go-ahead by our global head office to offer Specialist Disinfection Services. This means that we are now able to safely treat high-risk premises, where there are confirmed or suspected cases of COVID-19.

What can our customers expect?

Our Specialist Disinfection Service is an antibacterial fogging treatment that quickly and effectively eliminates disease causing pathogens including viruses, bacteria, yeasts and fungi, thus reducing the risk of illness and cross-contamination, but now it is tiered into 4 distinct categories, making us better able to respond to our customers' specific needs:

  1. High Level Specialist Disinfection Service:This service is for those customers who need a highly specialised service because they’ve had a suspected or confirmed case or cases of COVID-19 infection on their premises within the last 72 hours. It requires a survey by one of our specialists, and includes ULV fogging of the space and manual disinfection of all touch points. This service requires our technicians to follow carefully assessed and globally approved safety measures: their safety and the safety of the general public is of paramount importance to us.
  2. Intermediate Level Specialist Disinfection Services:This service is for customers whose premises have been closed for more than 72 hours due to suspected or confirmed cases of COVID-19 infection, and reflects government guidance that, under most circumstances, the amount of infectious virus on any contaminated surface is likely to have significantly decreased after 72 hours. This service also includes ULV fogging of the space and manual disinfection of all touch points.
  3. Precautionary Disinfection Service:This service is for those customers who want a one-off precautionary clean to sanitise their premises, and is carried out only on premises there are no confirmed or suspected cases of COVID-19 on site. This is done by ULV fogging.
  4. Contingency Survey:This is for customers who want to be able to react quickly should a case of COVID-19 infection occur - by planning in advance how a Specialist Disinfection service would be carried out on their premises.

What is ULV fogging?

Ultra low volume (ULV) fogging is the use of extremely small droplets of a disinfectant, dispersed through a fogger, to settle on inaccessible areas. This enables the treatment of large areas in a short space of time. Once the technician has completed the service, the area that has been treated should be vacated for a minimum of 4 hours, to allow the product to settle and the fog to dissipate.

Health and Safety will always be our first priority and now, more than ever, there can be absolutely no compromise on this. Which is why our technicians are equipped with the most up to date and effective personal protective equipment (PPE) and respiratory protective equipment (RPE). They have also all been extensively trained on the safe and effective use of the equipment and chemicals required to undertake this service.

What Chemical Preparation is used in a Specialist Disinfection Service?

Rentokil Initial uses Steritech CAS; a broad spectrum disinfectant which is safe to use on all surfaces, including food contact surfaces. Steritech CAS has been proved effective against a number of major disease-causing organisms including E.Coli, Salmonella, Streptococcus and Staphylococcus. This product kills 99.99% of pathogens.

Whilst there are currently no products that have been tested for efficacy against COVID-19 (due to COVID-19 being a novel strain of the Coronavirus) Steritech CAS has been found to be effective against existing strains of Coronavirus, such as SARS and MERS.

Steritech complies to the following EN and SANS efficacy standards on;

  • Bactericidal Efficacy: SANS 51276 (EN 1276) & SANS 53727 (EN 13727)
  • Fungicidal & Yeasticidal Efficacy: SANS 51650 (EN 1650) & SANS 53624 (EN 13624)
  • Virucidal Efficacy: EN 14476 (SANS 54476)
  • Sporicidal Efficacy: SANS 53704 (EN13704)
  • Mycobactericidal Efficacy: EN 14348 (SANS 54348)

Rentokil Initial customers can rest assured that the Specialist Disinfection service they receive from their local Rentokil Initial technician has been rigorously tested to meet our stringent global safety standards and strict standard operating procedures.

Rentokil Initial is open during the lock down period to provide critical hygiene and pest control services to our customers in the essential services category.  So contact us today to book a disinfection service.

Our call centre agents are working safely from home and are still able to assist you with a quote and booking. You can get more COVID-19 information and resources here.

Nathalie Leblond

Nathalie Leblond

I joined Rentokil Initial South Africa in 2004 as the PA to the MD, and after 6 months maternity leave I re-joined the Company in 2009 as the Marketing Co-ordinator for Rentokil. I'm now the Marketing Communication Manager for Rentokil Initial. I'm still terrified of cockroaches (Americana's only!) but the rest of the creepy crawlies we deal with don't really bug me (see what I did there?), so I guess I'm in the right industry! I am passionate about what we do here at Rentokil Initial and also write for our Hygiene Blog, which can be found at www.initial.co.za. Life outside of Rentokil mostly revolves around my daughter, who has just turned eleven, and my husband (who is a bit older). I love living in Cape Town and wouldn't trade living here for anywhere else in the world.

Ready to talk to us? Fill in this quick form to get in touch:


The Ultimate Guide to Safe Sanitary Waste Disposal from the experts in hygiene, Initial Hygiene South Africa

Download our Ultimate Guide to Safe Sanitary Waste Disposal

Ensure that your organisation meets the legal requirements for the disposal of sanitary waste by learning what constitutes sanitary waste and how you should dispose of it, in this comprehensive guide on the subject.
Download Guide

We're always working to offer you useful insights, answer our quick question and help us bring you more of the content you want: